About AVHCS
Who We Are
Bringing Comfort Home Since 1975
Androscoggin Valley Home Care Services (AVHCS) is a dedicated provider of in-home care services for seniors and adults with disabilities in Coos County. Since our founding in 1975, we have been committed to helping individuals maintain their independence and dignity by delivering high-quality nursing, personal care, and homemaking services in the comfort of their homes.
Our Mission
At AVHCS, our mission is to responsibly provide the highest quality personal care, homemaking, and respite services to meet the unique needs of each individual. We are committed to enhancing lives by delivering compassionate, professional care with integrity and respect.
Our History
Founded in 1975, AVHCS has been a cornerstone of home care in the North Country. Over the years, we have built strong partnerships with local organizations, government agencies, and healthcare providers to better serve our community. Through dedicated service, we have become a well-respected partner in the region’s healthcare network, ensuring individuals receive the care they need while remaining in their homes.
What We Offer
Comprehensive Home Care Services
Our wide range of home care services includes:
- Nursing Care: Assessment and case management to ensure comprehensive, individualized care plans.
- Personal Care: Assistance with bathing, dressing, grooming, mobility, and toileting.
- Homemaker Services: Light housekeeping, meal preparation, laundry, errands, and grocery shopping.
- Respite & Companionship: Support for family caregivers to provide relief and peace of mind.
- Private Services: Customizable in-home care options, including private duty care and specialized cleaning services.
High Standards of Care
AVHCS upholds the highest standards of care by providing continuous staff training, thorough background checks, and professional oversight by registered nurses. Our commitment to quality ensures that every client receives safe, effective, and compassionate care tailored to their needs.
Why Choose Us?
Your Trusted Partner in Home Care
At Androscoggin Valley Home Care Services, we believe that every individual deserves personalized care that respects their unique background and preferences. Our dedicated team is committed to understanding and honoring the cultural, religious, and personal values of each client, ensuring that they feel comfortable and respected in their own home.
We take the stress out of home care by managing all employment responsibilities, including insurance, payroll, and backup coverage. This allows families to focus on what truly matters: spending quality time with their loved ones. With us, you can rest assured that your family member is in capable hands.
Our deep-rooted commitment to our clients and the community sets us apart. We are not just a service provider; we are a partner in your journey, dedicated to enhancing the quality of life for seniors and adults with disabilities in Coos County.
Our Community Commitment
We believe that home care extends beyond individual services—it strengthens our entire community. Our team actively participates in initiatives that support seniors, disabled individuals, and family caregivers, ensuring they have access to essential resources and compassionate care.
Strong Local Partnerships
AVHCS collaborates with a variety of local organizations and agencies to provide comprehensive support to our clients, including:
- DHHS, Bureau of Adult & Aging Services
- City of Berlin
- Town of Gorham
- Town of Lancaster
- Town of Whitefield
- Town of Northumberland
- Coos County Service Link
- Northern Human Services
- North Country Healthcare
- Tri-County Community Action Programs
- Veterans Administration
Professional Memberships
As part of our commitment to excellence, AVHCS maintains active memberships in professional organizations that support our mission and enhance our services. These include:
- Androscoggin Valley Chamber of Commerce
- Home Care, Hospice & Palliative Care Alliance of New Hampshire
- North Country Health Consortium
- New Hampshire Center for Non-Profits
At AVHCS, we take pride in providing compassionate, professional, and high-quality home care services that make a difference in people’s lives.
Meet Our Leadership Team
Margo Sullivan
Executive Director
Lisa Barbieri
Payroll
HR Administrator
Barbara Patry
Finance Director
Christine Gilman
Community Relations
Lauren Cosgrove
RN Supervisor
Samantha Couture
RN Supervisor
Michelle Libby
Client Services Coordinator
Susan Kelley
RN Consultant
Meet Our Board of Directors
Louise Valliere, BS, RN
Chair/President
Cindy Morin
Member
Meredith Stedy
Member
Laurie Bryant, RN
Vice Chair/President
Candice Santy
Member
Karen Eichler, RN
Treasurer
Joann L'Heureux, BS, RN
Member
Margaret McClellan
Member
Daniel Blais
Member
Have Questions? We Have Answers!
Explore our FAQs to learn more about our services, care options, and how we can support you or your loved one.
What are home care services and how are they accessed?
The services provided are nursing (assessment and case management), personal care (bath/shower, dressing, ambulation) and homemaking (light housekeeping, shopping/errands, laundry, and meal preparation).
You, your family, a case manager, or your doctor's office may make a referral to access services.
After the initial referral is made to the office, a home visit is completed, and a care plan is developed to meet your needs. Following that, a schedule is developed.
Most clients are eligible through a State Block Grant, Medicaid Waiver Program (CFI- Choices for Independence), VA or private pay.
What kind of standards does the agency assure?
AV Home Care maintains extremely high standards. Employees are provided with training and supervision regularly.
Employees are selected after participating in an interview, providing references, and completing a Bureau of Elderly and Adult Services, Criminal Background and Driver's Record Check.
Why shouldn’t I hire someone privately instead of going with your agency?
AV Home Care covers all of the administrative and employment headaches for you.
The agency takes care of payroll taxes, liability insurance, and workman’s compensation, and offers a substitute if your usual person is unable to work on a particular day.
The agency manages issues as they arise to relieve the burden for you and your family.
What if I don’t "click" with the caregiver that you assigned?
AV Home Care will discuss with you what didn't work with the employee and will assign a new employee to match your expectations.
AV Home Care strives to provide the best quality service available to support people to live independently in their homes.